Please review our policies and agreements
Effective date: August 6, 2026
A member can initiate permanent account deletion from the in-app Profile or Settings area without calling or emailing Muezbiz. The flow explains material consequences and can require reauthentication. A member who cannot access the account can contact Muezbiz Privacy Support for an identity-verified alternative.
Deletion revokes active sessions and credentials and removes or de-identifies the active profile, contact details, portrait, default region, non-required content, memberships, and other data under Muezbiz control. Public content is removed or de-identified unless it was independently copied or shared by another person or a lawful retention ground applies.
We retain the minimum necessary records for open orders, receipts, downloads, tax and accounting, payouts, refunds, disputes, chargebacks, fraud, blocks, moderation, safety, legal claims, and legal process. Target periods are described in the Privacy Policy: ordinary active-system deletion or de-identification within 30 days, backup expiry generally within 90 days, and eligible transaction, tax, safety, security, or legal records up to seven years where justified. A legal hold can extend retention.
Deletion can end access to files, receipts, tickets, Albums, and messages. Download lawful records before deletion. Deletion does not cancel an Apple- or other provider-managed subscription; cancel it with that provider. Seller deletion can be delayed only as necessary to resolve orders, payouts, returns, disputes, tax records, or safety matters, while access is restricted.