Muezbiz Privacy Policy

Effective date: September 2, 2026

1. Controller and scope

OneHeart Enterprizes, LLC, 1564 Avenida de las Americas, Santa Fe, New Mexico 87507 USA, operates Muezbiz. For privacy questions, contact admin@muezbiz.com or Muezbiz Privacy Support. This Policy covers the Muezbiz website, iOS app, any future Android app, social features, marketplace, Albums, messages, advertisements, events, and support.

2. Information we collect

• Account and profile: name, display name, email address, phone number when you provide or use it, portrait or Muezbiz avatar, member ID, protected authentication credentials, account role, account status, and account preferences.
• Adults-only eligibility: the information needed to apply the 18+ enrollment rule, such as a member’s adult-status declaration, the source and status of the access decision, and related timestamps. On supported Apple devices, Apple Declared Age Range may provide an age range or age category rather than an exact birth date. Muezbiz does not currently use a third-party identity-verification provider or third-party age-verification provider for ordinary member enrollment.
• Location and region: a city, county, region, state, or country a member selects or allows Muezbiz to use for a feature. If a member permits device location for a feature, Muezbiz uses it to provide that feature, such as location-based or regional functionality, and should use the least precise location reasonably needed. Muezbiz does not use location to create behavioral advertising profiles.
• Content and safety: posts, replies, messages, products, Collections, Albums, events, advertisements, uploaded files, reports, blocks, appeals, moderation decisions, and security or malware-scan results.
• Commerce and fulfillment: orders, receipts, item details, amounts, taxes, fulfillment and download-entitlement records, QR or ticket-validation records, and buyer contact and shipping information when needed to fulfill a physical order, arrange pickup, or provide required transaction support.
• Maker, seller, advertiser, and tax records: business and role details, campaign and product settings, payout-related records, tax treatment or exemption information, and support correspondence. Stripe collects payment credentials and, where required for Stripe services, connected-account, identity, bank, and certain tax information through Stripe’s own interfaces.
• Technical and security data: session and authentication records, device, app, browser, and operating-system information, diagnostic records, request logs that can contain IP address and timestamp, and information needed to prevent fraud and abuse.

3. How we use information

We use information to provide and secure accounts; provide location-based or regional features you request or enable; deliver feeds, messages, purchases, digital access, tickets, receipts, and support; apply the adults-only rule and safety controls; process reports and appeals; prevent fraud; fulfill legal and tax obligations; calculate and display transaction taxes; process or allocate payments; complete physical-order fulfillment; maintain records; and improve reliability and security.

Muezbiz does not sell personal information. Muezbiz does not create cross-app or cross-site behavioral advertising profiles. Muezbiz does not use individual members’ subtopic selections, click engagements, impressions, shares, or conversions as behavioral-profile data. Muezbiz does not provide advertisers with user-level impression, click, share, or conversion histories. Muezbiz does not use precise location for advertising.

4. Disclosures

We disclose the minimum information needed to the following recipients: Stripe for enabled payments, payouts, fraud, disputes, connected-account services, and tax services; Apple for Apple-billed transactions and related App Store services; Google for Google Play-billed transactions and related Play services if and when an Android app uses them; Makers or sellers for order fulfillment and required support; Retailers only for authorized store and allocation activity; event organizers or venues for admission or redemption; service providers acting for Muezbiz; and authorities or others when legally required or necessary to protect safety, rights, or property.

Sellers may use buyer contact and shipping information only for the relevant transaction, fulfillment, support, return, fraud prevention, and legal duties—not for unrelated marketing without valid consent. We require service providers that process personal information for Muezbiz to protect it consistently with applicable law and their contractual obligations.

5. Cookies, storage, advertising, and future changes

Muezbiz uses necessary cookies or similar storage for sign-in, security, preferences, CSRF protection, and continuity. Advertising is contextual to the campaign, placement, schedule, format, and generalized region; it is not behaviorally profiled from individual engagement histories. Muezbiz does not currently use third-party analytics, advertising identifiers, non-essential cookies, or push-notification tracking for behavioral advertising. Before introducing a materially new data practice, Muezbiz will update this Policy, applicable consent controls, App Store privacy disclosures, Google Play Data Safety disclosures, and platform configurations as required.

6. Retention and deletion

We retain information only for as long as reasonably necessary for the purposes above. Active-account and ordinary profile data are targeted for deletion or de-identification within 30 days after a verified deletion request; backups generally expire within 90 days. We can retain the minimum necessary records for up to seven years where needed for tax, accounting, payouts, orders, refunds, chargebacks, disputes, fraud, safety, or legal claims, subject to law and legal holds. See Account Deletion for details.

7. Your choices and rights

Depending on your location, you may request access, correction, deletion, portability, or information about processing, and may object to or limit certain processing. You can update profile information, manage available location permissions through your device and app settings, use blocking and reporting controls, and initiate deletion through the in-app or web route identified in the Account Deletion policy. We may reasonably verify a request and may limit a request where an exception applies. Contact Muezbiz Privacy Support.

8. Adults-only service and changes

Muezbiz does not knowingly allow accounts for anyone under 18. If we learn that an account does not meet the adults-only requirement, we will restrict or delete it as appropriate. We will update this Policy before material changes in data practices take effect and provide notice where required.